FAQ

Products & Materials

Lava stone is naturally non-stick, but it needs to be properly hot before use. If food is sticking, the stone probably hadn’t reached the right temperature yet. Make sure to preheat it correctly for a perfect cooking result.

The weight depends on the size and thickness. You can easily calculate it with this formula:

  • Thickness 1 cm: Base x Height x 3 (e.g., 0.40 x 0.35x 3 = 4.2 kg)
  • Thickness 2 cm: Base x Height x 6 (e.g., 0.40 x 0.35 x 6 = 8.4 kg)
  • Thickness 3 cm: Base x Height x 9 (e.g., 0.40 x 0.35 x 9 = 12.6 kg)

No, it will not damage the oven. However, we recommend inserting it only when needed and not leaving it inside permanently to avoid continuous stress to the structure over time.

If you need special cuts, holes, or specific shaping, contact us now. We are craftsmen and can make any project tailored to your needs.

It depends on the size of the plate:

  • Up to 60×40 cm: rapid realization within 3/4 working days.
  • Over 60×40 cm: processing takes 7 to 10 working days.

Consumption is low. We calculated the costs using a  Very high precautionary tariff (0.50 €/kWh): with a 3 kW furnace, preheating costs about 1,50 €. During baking, the cost drops to about  0.75 €/hour. To prepare 8 pizzas will cost you about  2.25 €: much less than a single pizza in a pizzeria.

Maintenance & Use

The best method is the pyrolysis: let food residue burn at high temperature, then scrape it off with a scraper or abrasive sponge. Use only natural products; avoid chemical cleaners because they would penetrate the porosity of the stone.

It can be used on any heat source: oven, barbecue (gas or charcoal), fireplace or stove.

In rare cases it may happen due to an invisible internal air bubble. The product is covered by  warranty: contact us and we will provide replacement.

Shipping & PaymentsSpedizioni e Pagamenti

We use packaging designed to best protect the stone. The  standard plates travel protected in a double reinforced carton, while those customized are shipped inside an impact-proof layer of Styrofoam and cardboard; also, depending on the size and weight of the product, we also use wooden pallets to ensure maximum stability and integrity during each stage of delivery.

In Italy shipping is free of charge. Foroverseas, the cost is automatically calculated in the cart at checkout according to the destination.

We accept credit cards, PayPal and wire transfer. Installment payments are available to defer your purchase.  We do not accept cash on delivery payments.